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Delivery and Returns

Delivery Terms

Your orders will be delivered to cargo within 3-15 working days after bank approval.
Depending on the distance from the delivery address, the courier company we work with will deliver your order to you within 3-15 days. Delivery times of special production products vary according to the production time. 
In the event of a mishap caused by us, you will be informed through the specified communication channels based on your membership information. That's why membership is complete and accurate information is important.
Delivery is not done on weekends and feast days.

Return Policy

The product you will return must be undamaged, unused and not damaged as a result of misuse.

If products reach us in a used, worn or washed condition, we may have to send them back to you. In this case, no refund will be made.

You must return the product/products you want to return with all accessories and original box and invoice.

Returns of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) if they are refundable.

White goods (refrigerator, dishwasher, washing machine, ovens [gas, electric, microwave], stovetops, extractor hoods, irons, fan, heaters, coolers), television, etc. The boxes of the products that require installation should only be opened by authorized service personnel after the product is delivered to you. If you open the box of the product before authorized service personnel, the product may be out of warranty.

If any damage/defect/defect is detected on the product after the product has been opened by authorized service personnel, you must have the authorized service personnel fill out a due diligence report/service form/service report in which the problem is noted in detail. If you want to return the product after receiving this document, you must contact us at 0553 933 86 76 and state your reason. If deemed appropriate, your refund will be provided.

The right of withdrawal cannot be exercised for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.

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